Only call the emergency support number if the problem encountered results in a library being unable to carry out critical functions. Critical functions are defined as:
- Check out/in
- TRACpac searching
- Patron registration
After-Hours Emergency Support Phone: 1-877-452-8722
Leave a message including your name, number, library and a brief description of the problem. YRL support staff will contact you.
Regular after-hours emergency support is available during the following times:
|Monday to Thursday||4:30 PM - 8:00 PM|
|Friday||4:30 PM - 6:00 PM|
|Saturday||9:00 AM - 5:00 PM|
|Sunday||1:00 PM - 5:00 PM|
A problem with a single item is not an emergency. Problems that are not emergencies should be directed to system headquarters staff the next business day. If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after-hours emergency support.