Client Services

Technology Services
The Desktop and Network Administrators provide support for the internal network at YRL headquarters, the member libraries on the YRL network and the Integrated Library System (ILS). YRL and the other TRAC partners operate off a common ILS database, Polaris. TRAC consists of more than 170 public library service points in the province carrying out library operations on Polaris. The Client Services department houses the TRAC ILS maintaining all elements of hardware, software and the network.

Training and Consulting Services
YRL employs professional librarians to provide training and consulting to member library staff. The Client Services Librarians provide the following services:

  • Collection development including evaluation, weeding, inventories, selection, development and planning
  • Consultation on specific questions or issues
  • Information on current library issues
  • Policy and procedures
  • Plan of service development
  • Information on programming for all age groups
  • Space planning
  • Training on eResources, websites, Polaris and other YRL services
  • Workshops or seminars on library management skills

Desktop and Network Support
Libraries that chose to connect to the Supernet via YRL are eligible for a range of services to augment the base services, such as access to the ILS Software and the online catalogue. The network and desktop support services YRL offers are:

  • Network connectivity / wireless hotspot connectivity
  • Office 365
  • Domain and web site hosting
  • Helpdesk services
  • First level backup/disaster recovery services
  • Hotspare equipment loan service
  • Recommender services

See our Desktop Support FAQs for more information and answers to commonly asked questions.