Polaris Upgrade Complete

Thank you for your patience during the upgrade. If you are not seeing the Polaris 6.4 icon, please visit our updates page.

After Hours Emergency Support

Technology doesn't punch a time clock, so there is a Desktop and Network Administrator on call to assist when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as:

    • Login to Polaris
    • Check out/in
    • Patron registration
    • TRACpac searching

A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next business day. 

How to access after-hours emergency support
    1. Call us at 1-877-452-8722.
    2. Leave a message, including your name, phone number, library and a brief description of the problem. 
    3. YRL support staff will call you back. 

Service is available: 

Monday through Thursday  4:30 p.m. - 8:00 p.m.
Friday 4:30 p.m. - 6:00 p.m.
Saturday 9:00 a.m. - 5:00 p.m.
Sunday 1:00 p.m. - 5:00 p.m.