After-Hours Support

Yellowhead Regional Library offers assistance when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as:

• Login to Polaris
• Check out/in
• Patron registration
• TRACpac searching

A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next business day. 

How to access after-hours emergency support

1. Call us at 1-877-452-8722.
2. Leave a message, including your name, phone number, library and a brief description of the problem. 
3. YRL support staff will call you back. 

Service is available: