Technology Services

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This is the place to find quick fixes for common technical issues in Polaris and related software. Polaris Report Fix Polaris Full Display Warning

Technology doesn't punch a time clock, so there is a Desktop and Network Administrator on call to assist when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as: A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next busin...

If the power goes out or we're upgrading Polaris, you can still circulate materials with the Offline Circulation Spreadsheet. Be sure to download the file, install the fonts and test the system ahead of time.

YRL's core technology service is providing access to the integrated library software Polaris and the online catalogue. For those member public libraries on the YRL network, they are eligible for a range of services listed below that augment the base services. YRL's Desktop and Network Administrators provide support for technical issues as well as offer assistance and recommendations for computer applications and hardware purchases and installation. We also liaise with third-party vendors for a...