Technology Services
CyberCat
CyberCat is your guide through the world of cybersecurity. She knows it can be intimidating out there, so that's why it's her mission to educate you about using technology responsibly. She brings you semi-regular information so you can be proactive about protecting yourself. Read past issues and be sure to subscribe. CyberCat Says: It's About Your Password Passwords are the literal keys to online security. Protect yourself and your accounts by following CyberCat's advice. CyberCat Says: Safety S...
Tech Tips
This is the place to find quick fixes for common technical issues in Polaris and related software. Polaris Report Fix Polaris Full Display Warning
After Hours Emergency Support
Technology doesn't punch a time clock, so there is a Desktop and Network Administrator on call to assist when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as: A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next busin...
Offline Circ
If the power goes out or we're upgrading Polaris, you can still circulate materials with the Offline Circulation Spreadsheet. Be sure to download the file, install the fonts and test the system ahead of time.
Technology
YRL's core technology service is providing access to the integrated library software Polaris and the online catalogue. For those member public libraries on the YRL network, they are eligible for a range of services listed below that augment the base services. YRL's Desktop and Network Administrators provide support for technical issues as well as offer assistance and recommendations for computer applications and hardware purchases and installation. We also liaise with third-party vendors for a...