Technology Services

CyberCat is your guide through the world of cybersecurity. She knows it can be intimidating out there, so that's why it's her mission to educate you about using technology responsibly. Read past issues for helpful information: CyberCat Says: Updating is Fun... Seriously Keeping all your computers, devices and software updated is so important to keeping them safe and secure. CyberCat Says: It's About Your Password Passwords are the literal keys to online security. Protect yourself and your accoun...

This is the place to find quick fixes for common technical issues in Polaris and related software. Polaris Report Fix Having troubles generating reports? The window spins, but nothing materializes? Try this fix. Polaris Full Display Warning If you're getting a security warning when trying to view a record's full display, here's the answer.

Discover all the resources offered by TRAC and YRL in the TRACpac app for Apple and Android devices. Developed by Solus UK, you can: Watch our video to find out more. (2:55) Curbside pickup may be a feature of the "new normal" -- wouldn't it be great if there was a tool that made that quicker and easier? The answer is, there is! With Click & Collect through the TRACpac app, this service is enhanced. Here's how it works: Watch it in action! (2:24) If your library is interested in offering t...

Technology doesn't punch a time clock, so there is a Desktop and Network Administrator on call to assist when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as: A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next busin...

If the power goes out or we're upgrading Polaris, you can still circulate materials with the Offline Circulation Spreadsheet. Be sure to download the file, install the fonts and test the system ahead of time.

YRL's core technology service is providing access to the integrated library software Polaris and the online catalogue. For those member public libraries on the YRL network, they are eligible for a range of services listed below that augment the base services. Please read the Information Technology (IT) Services Parameters more detailed information about the services we offer, support we provide, as well as unsupported services, member library responsibilities and user access to the Internet info...