Technology Services

CyberCat is your guide through the world of cybersecurity. She knows it can be intimidating out there, so that's why it's her mission to educate you about using technology responsibly. She brings you semi-regular information so you can be proactive about protecting yourself. Read past issues and be sure to subscribe. CyberCat Says: Updating is Fun... Seriously Keeping all your computers, devices and software updated is so important to keeping them safe and secure. CyberCat Says: It's About Your ...

This is the place to find quick fixes for common technical issues in Polaris and related software. Polaris Report Fix Having troubles generating reports? The window spins, but nothing materializes? Try this fix. Polaris Full Display Warning If you're getting a security warning when trying to view a record's full display, here's the answer.

Download the app here. Discover all the resources offered by TRAC and YRL in the TRACpac app for Apple and Android devices. Developed by Solus UK, it allows you to: Watch our tutorial video to find out more. One of the most exciting features in the TRACpac app is the option for libraries to enable patrons to check out their own material. This innovative feature promotes social distancing and turns patron devices into self-service machines, reducing the need for future self-service hardware. If y...

Technology doesn't punch a time clock, so there is a Desktop and Network Administrator on call to assist when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as: A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next busin...

If the power goes out or we're upgrading Polaris, you can still circulate materials with the Offline Circulation Spreadsheet. Be sure to download the file, install the fonts and test the system ahead of time.

YRL's core technology service is providing access to the integrated library software Polaris and the online catalogue. For those member public libraries on the YRL network, they are eligible for a range of services listed below that augment the base services. YRL's Desktop and Network Administrators provide support for technical issues as well as offer assistance and recommendations for computer applications and hardware purchases and installation. We also liaise with third-party vendors for a...