After-Hours Support

Yellowhead Regional Library offers assistance when you experience critical service outages outside of normal work hours. The after-hours emergency support number should only be called if the problem encountered results in a library being unable to carry out critical functions, defined as:

  • Login to Polaris
  • Check out/in
  • Patron registration
  • TRACpac searching

A problem with a single item (e.g., locked record) does not constitute an emergency. This should be directed to YRL staff to be resolved the next business day. 

How to access after-hours emergency support

  1. Call us at 1-877-452-8722.
  2. Leave a message, including your name, phone number, library and a brief description of the problem. 
  3. YRL support staff will call you back.

Service is available:

Monday through Thursday

4:30 p.m. - 8:00 p.m.


4:30 p.m. - 6:00 p.m.


9:00 a.m. - 5:00 p.m.


1:00 p.m. - 5:00 p.m.