4 essential keys to effective communication in love, life work - anywhere! : a a how-to guide for practicing the empathic listening, speaking, and dialogue skills to achieve relationship success with the important people in your life
Leal, Bento C. III, author
The 4 stages of psychological safety : defining the path to inclusion and innovation
Clark, Timothy R., author 1964- author
Ask, listen, empower : grounding your library work in community engagement.
"This important resource provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else"-- Provided by publisher.
Community-led libraries toolkit : starting us all down the path toward developing public libraries.
Creating inclusive library environments : a planning guide for serving patrons with disabilities
Kowalsky, Michelle, author
Although the ADA and the subsequent amendments act have been in effect for years, there are still some buildings where structure and interiors limit access. Libraries should be proactive in creating inclusive environments. Kowalsky and Woodruff highlight disability and access issues, and highlight best practices recommended for a barrier-free environment.
Creating the customer-driven library : building on the bookstore model
Woodward, Jeannette A.
Expect more : demanding better libraries for today's complex world
Lankes, R. David 1970-
Five steps of outcome-based planning and evaluation for public libraries
Gross, Melissa, author.
Going places with youth outreach : smart marketing strategies for your library
Pfeil, Angela B.
Incubating creativity at your library : a sourcebook for connecting with communities
Batykefer, Erinn, author.
The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone
Dowd, Ryan, author
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" -- Provided by publisher.
Libraries and sanctuary : supporting refugees and other new arrivals
Vincent, John, 1948- author.
Libraries and Sanctuary is a practical guide to how libraries and their staff can support new arrivals - people who have crossed borders to reach a country. The book looks at the different drivers behind an individual's move, their need for signposting, and at the sorts of barriers that are faced by new arrivals and people seeking sanctuary. Readers will discover the background reasons for migration, the global political context of migration, and the likely impacts of both of these.They will also gain an understanding of just how much work libraries have done so far; learn from practical initiatives, 'what works' examples and longer case studies; identify gaps in library provision; and find inspiration to start similar initiatives in their own institution. Drawing on the author's decades of work in libraries and social exclusion, this is a book for anyone seeking to create an inclusive and welcoming library community.
Nest city : how citizens serve cities and cities serve citizens
Sanders, Beth, author.
Reading matters : what the research reveals about reading, libraries, and community
Ross, Catherine Sheldrick.
The responsive public library : how to develop and market a winning collection
Baker, Sharon L.
Tactical urbanism for librarians : quick, low-cost ways to make big changes
Munro, Karen, 1973-, author
Transform and thrive : ideas to invigorate your library and your community
Stoltz, Dorothy, author
"Successful libraries are those that continuously learn to listen and respond, prioritizing an organizational approach that encourages library staff to work with each other as well as the community to create opportunities to thrive. In this book the authors demonstrate how it boils down to applying a handful of straightforward principles. This book walks readers through how to: identify the community's motivating factors; create a culture of learning at the library; apply courage, curiosity, and creativity to cope with challenges; ask the right questions to get the right answers; draw out creative ideas from both staff and the community; and use creativity exercises for both individual and group problem solving"-- Provided by publisher.