Customer Service
Ask, listen, empower : grounding your library work in community engagement.
2020
"This important resource provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else"-- Provided by publisher.
Creating inclusive library environments : a planning guide for serving patrons with disabilities
Kowalsky, Michelle, author
2017
Although the ADA and the subsequent amendments act have been in effect for years, there are still some buildings where structure and interiors limit access. Libraries should be proactive in creating inclusive environments. Kowalsky and Woodruff highlight disability and access issues, and highlight best practices recommended for a barrier-free environment.
The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone
Dowd, Ryan, author
2018
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" -- Provided by publisher.
Libraries and sanctuary : supporting refugees and other new arrivals
Vincent, John, 1948- author.
2022
Libraries and Sanctuary is a practical guide to how libraries and their staff can support new arrivals - people who have crossed borders to reach a country. The book looks at the different drivers behind an individual's move, their need for signposting, and at the sorts of barriers that are faced by new arrivals and people seeking sanctuary. Readers will discover the background reasons for migration, the global political context of migration, and the likely impacts of both of these.They will also gain an understanding of just how much work libraries have done so far; learn from practical initiatives, 'what works' examples and longer case studies; identify gaps in library provision; and find inspiration to start similar initiatives in their own institution. Drawing on the author's decades of work in libraries and social exclusion, this is a book for anyone seeking to create an inclusive and welcoming library community.
Library services to homeschoolers : a guide
Giovannelli-Caputo, Christina, author.
2022
"Library Services to Homeschoolers: A Guide will help librarians understand and serve their homeschooling community. Chapter 1 covers the early history of homeschooling and how compulsory education changed how our children were schooled. Chapter 2 explores the homeschool revolution, when parents began to take back the education of their children. Chapter 3 looks at homeschooling today and the way laws, advocacy groups, and COVID-19 all contributed to a surge in homeschooling families. Chapter 4 examines the various methods parents use to educate their children at home. From an at home classrooms to travelschooling, parents are creative in teaching their children. Chapter 5 is the how-to-do-it for libraries. Learn how public libraries can help parents and caregivers teach their children by providing a place, materials, programs, and more. Chapter 6, explores various ways of reaching the homeschooling community we want to serve. Chapter 7 looks at the growing diversity in home education. Finally, Chapter 8 peers into the future of homeschooling, helping us prepare for the needs of future homeschooling families"-- Provided by publisher.
The mindful guide to conflict resolution : how to thoughtfully handle difficult situations, conversations, and personalities
Puiman, Rosalie, author
2019
It's important to share your thoughts and opinions with others-and even more important to be able to do so without starting an argument or offending someone. Now you can prevent and resolve conflicts with help from this guide covering everything from understanding your own emotions better and learning how to address people in different situations, to getting through a difficult conversation, coming to a positive conclusion, and disengaging yourself when necessary. The Mindful Guide to Conflict Resolution provides the essential tools to mindfully communicate during any challenging situation. With this practical and informative guide in hand, you have the power to transform any difficult exchange or disagreement into a positive, constructive conversation.
Reading matters : what the research reveals about reading, libraries, and community
Ross, Catherine Sheldrick.
2006
Serving patrons with disabilities : perspectives and insights from people with disabilities
2023
"This book provides library workers with the tools they need to provide excellent customer service and a safe environment to all patrons regardless of ability"-- Provided by publisher.
A trauma-informed framework for supporting patrons : the PLA workbook of best practices
2022
"This workbook provides a framework for what it means to use a trauma-informed lens and how to use that lens in interactions with library patrons. It offers various scenarios that will provide you the opportunity to integrate what you've learned so you can implement the trauma-informed framework in your work and offers a series of exercises that focus on self-care and self-assessment"-- Provided by publisher.
Whole person librarianship : a social work approach to patron services
Zettervall, Sara K., author.
2019
Whole Person Librarianship guides librarians through the practical process of facilitating connections among libraries, social workers, and social services; explains why those connections are important; and puts them in the context of a national movement. Collaboration between libraries and social workers is an exploding trend that will continue to be relevant to the future of public and academic libraries. Whole Person Librarianship incorporates practical examples with insights from librarians and social workers. The result is a new vision of library services. The authors provide multiple examples of how public and academic librarians are connecting their patrons with social services. They explore skills and techniques librarians can learn from social workers, such as how to set healthy boundaries and work with patrons experiencing homelessness; they also offer ideas for how librarians can self-educate on these topics. The book additionally provides insights for social work partners on how they can benefit from working with librarians. While librarians and social workers share social justice motivations, their methods are complementary and yet still distinct - librarians do not have to become social workers. Librarian readers will come away with many practical ideas for collaboration as well as the ability to explain why collaboration with social workers is important for the future of librarianship. Gain multiple examples of library-social work collaboration to apply in your own library. Learn to articulate reasons librarians benefit from collaboration with social workers and vice versa. Know where to seek partnerships and how to start them. Develop a vision for how collaborations fit into the ideals of both professions and represent the future of librarianship. -- From amazon.com